Italian Program

the-civility-solution book cover

The Civility Solution: What to Do When People Are Rude

Many of us find ourselves confronted with rudeness every day and don’t know how to respond. P.M. Forni, the author of the acclaimed Choosing Civility, has the answer. In The Civility Solution, he provides more than 100 different situations, and shows us how to break the rudeness cycle. How would you respond to the following?